CUSTOMER SUPPORT: (+1) 215-84000-45

The following terms and conditions apply to all merchandise (referred to as the “Goods”) purchased from VERTEXINST, Inc. (referred to as “VERTEXINST”). The party purchasing the services or Goods from VERTEXINST is referred to as the “Buyer”. VERTEXINST may at any time revise these terms and conditions and Buyer is bound by any such revisions.


VERTEXINST reserves the right to change, without notice, the published list prices referenced in this catalog. Prices do not include tax or shipping charges.  Buyer will be responsible for any applicable taxes.


In the event a product is listed at an incorrect price or with incorrect information due to typographical error, VERTEXINST reserves the right to refuse or cancel any pending orders placed.


VERTEXINST may elect to extend, limit or revoke credit terms to Buyer at its sole discretion. Buyer has 10 days to notify VERTEXINST, in writing, of any invoice discrepancies.


If payment is not received by the due date, VERTEXINST reserves the right to impose a service charge at the rate of 1 percent per month (12 percent per year) or the maximum legal rate, whichever is less, on unpaid invoices from the due date.


In the event of any litigation arising out of Buyer’s failure to pay, VERTEXINST will be entitled to recover from Buyer all of its reasonable expenses incurred in the collection of such amount.


Buyer is wholly responsible for the actions of Buyer’s employees, agents or representatives.  If an employee of Buyer places an order unbeknownst to its management, Buyer is responsible for said person’s actions, and Buyer assumes all responsibilities, whether authorized or not.  Buyer accepts the terms and conditions of the sale with VERTEXINST.  


Delivery of the Goods will be F.O.B. Hauppauge, NY. VERTEXINST is not responsible for the delay of any shipment or delivery of Goods which are not within the control of VERTEXINST. 


Your total satisfaction is important to us. In the unlikely event that you are not completely satisfied with one of our products, returns are gladly accepted within 30 days of receipt of goods.  All returns must be pre-authorized by VERTEXINST and accompanied by a Return Merchandise Authorization (RMA) number. Please contact VERTEXINST Customer Service for a RMA  number (+1) 215-84000-45 or via e-mail at [email protected].

Discontinued products and products that have been opened and/or used will not be eligible for return. Buyer is responsible for shipping charges of all returns.

A 20% restocking fee may be applied to returns for such reasons as inventory balancing, canceled orders or incorrect merchandise ordered. All products returned to VERTEXINST due to refusal of acceptance by Buyer, without prior VERTEXINST authorization, may also be subject to a 20% restocking fee and shipping charges.

Should the buyer choose to exchange for another comparable product, the buyer will be responsible for additional shipping charges.


Claims for product damaged in transit or shipment shortages must be made to VERTEXINST within five days of receipt.  Request for proof of delivery on shipments must be made within 30 days of invoicing.  

If Buyer notifies VERTEXINST in writing of a claimed defect within the warranty period, Buyer will give VERTEXINST the opportunity to investigate the claim and to inspect allegedly defective Goods. 

If VERTEXINST determines that Buyer’s claim is valid, VERTEXINST, at its sole discretion, may repair, replace or issue credit for the defective Goods.